Touchstone Technologies, Inc. partners with Datacom Systems to provide customers a software-based solution to monitor, diagnose and test IP communications and converged networks

August 13, 2012 (Hatfield, PA.) Datacom Systems is pleased to announce a partnership with Touchstone Technologies, Inc. an IP communications test and measurement company that provides software-based solutions for voice and video quality monitoring, early warning detection, problem determination, and back-feeding network management systems, reporting systems, and billing systems. These software solutions can run on a variety of platforms and operating systems and are typically loaded on a commercial PC. Coupled with Datacom Systems devices, customers get better access and improved analysis for their networks.

"We are excited to be working with Touchstone Technologies", said Tim Crofton VP of Business Development at Datacom Systems. "Our companies both share a focus on providing innovative, cost effective solutions to our clients, and we're exploring other potential opportunities to work together." The Touchstone software is very intuitive, easy to install and configure, and provides solid carrier-class SLA monitoring and management functionality which is very cost effective for its customers. Touchstone's solutions can easily integrate into managed services for voice companies looking to build this level of support and management into their network or provide an enhanced value proposition for their customers.

"It's a natural alliance; Datacom Systems' technologies are an integral part of our carrier-class solutions" said Mark Stacy, CTO of Touchstone Technologies. "We are like-minded in our approach and we have very complementary product lines. Together, I believe that we offer a best-of-breed solution for networks that support communication and collaboration."

Touchstone's solution provides per-call detail records (CDRs) that deliver over 185 individual metrics which cover all KPIs for call signaling quality (QoE) and media quality (QoS). The solution also provides alerts and alarms for virtually all call quality issues and can easily integrate into Network Management Systems via SNMP. The solution can also integrate into billing and reporting systems via the RADIUS protocol. All call records are stored in an SQL database and an optional reporting tool can be used to automatically generate and e-mail reports to a list of subscribers.

About Datacom Systems

Datacom Systems is a leading manufacturer of network access solutions. Since the company's founding in 1992, Datacom Systems has built a reputation for quality engineering and unmatched customer service. Datacom Systems equipment covers millions of network segments worldwide and saves its customers millions of dollars in IT expenses each year. The privately-held company is headquartered in Syracuse, New York. Visit

About Touchstone Technologies

Touchstone Technologies has been providing world-class IP communications test and measurement solutions since 2004 with lineage back to 1989. Serving more than 300 customers worldwide, Touchstone offers unprecedented value in a software-based solution set. Headquartered in Hatfield, PA, Touchstone is a privately-held Corporation registered in Pennsylvania. For more information, visit:

Contact information:
On the web:
Via e-mail: info@
By phone: +1.215.672.6550

For more information on IntelliMarc or Touchstone's other products, visit their website at . To schedule a web-based demonstration, please contact or call +1.215.672.6550.